Provident CRM, the Irish partner of SugarCRM, has successfully implemented SugarCRM in the Irish Sea Fisheries Board, Bord Iascaigh Mhara (BIM), allowing the semi-state body to more effectively manage its communication and provide a deeper service to its 200 industry clients. It is believed that the project was the first open source CRM project at Government level in Ireland.
Cupertino-based SugarCRM is one of the fastest growing CRM products available globally. Businesses can choose from three packages depending on their individual requirements, ranging from a simple method of contact management through to a feature rich system that includes full sales and marketing, customer support, campaign management and analytical reporting.
The application can be used seemlessly out-of-the-box allowing users to begin reaping ROI from the very beginning, or customised to suit the specific needs of a business and its users. It’s unique in so far users can choose to host the application either in the cloud or on-premise, and gives users the flexibility to access their data in whatever location they are.